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Why Is the Insurance Adjuster Being So Friendly?
Is the insurance company on my side?
InsuranceJuly 17, 2026
Adjusters are trained to be pleasant and helpful. Their job, however, is to close your claim for the smallest amount the file will justify.
Tactics you should expect
- A quick settlement offer before treatment is complete
- A recorded statement designed to capture admissions
- Requests for medical records unrelated to the crash
- Claims that your injuries are pre-existing or degenerative
- Long delays intended to create financial pressure
- Suggestions that hiring a lawyer will 'slow everything down'
How to respond
You are required to cooperate with your own insurer, not the at-fault driver's. You are not required to give a recorded statement, guess at your future prognosis, or sign an unlimited records release.
Keep communication in writing where you can, and route settlement discussions through counsel once you are represented.
If an adjuster is pressuring you for a statement or a signature, get your case reviewed before you respond.
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